Contact Us

Relaxed dog and cat resting comfortably in a bright modern home

If you have a question about a product, an existing order, or choosing the right option for your pet, you're in the right place. We're here to make getting the support you need straightforward, with friendly service and clear communication whenever you need it.

As an independent pet retailer based in Manchester, we believe the support you receive should be every bit as considered as the products you buy. That's why we take the time to understand your enquiry, provide honest, practical guidance, and keep you informed throughout the process.

From this page, you can contact us directly, find the best way to get in touch, and access useful information about delivery, returns, and choosing the right products for your pet.

Need Help Choosing the Right Product?

Choosing the right product isn't always straightforward, especially when every dog and cat has different needs. Whether you're comparing dog beds, deciding which cat trees & towers best suits your home, or looking for the most suitable dog supplements, we'll explain the differences and help you make an informed decision.

Our recommendations are based on practical experience, product knowledge, and an understanding of how different products fit into everyday life with your pet. Rather than suggesting the most expensive option, we'll help you choose the one that's best suited to your pet's needs and your home.

Carefully packed pet products prepared for dispatch in recyclable packaging

Our Commitment to Customer Care

Good customer service shouldn't end once you've placed an order. Whenever you get in touch, you'll receive the same care, attention, and honesty that goes into choosing the products we offer.

If something hasn't gone to plan, we'll work with you to resolve it as quickly and fairly as possible. Whether it's a delivery query, a damaged item, or another issue, we'll explain the next steps clearly and keep you updated throughout the process.

Our aim is simple. To provide the kind of personal service that gives you confidence before you buy and reassurance after your order arrives.

Ways to Contact Us

If you need an immediate answer, Charlie, our AI assistant, is available 24/7 through Live Chat and can help with many common questions straight away. If you need further assistance, or your enquiry requires a member of our team, we recommend using the contact form below so we can respond as quickly and accurately as possible.

You can contact us using any of the following options:

  • Live Chat: Available 24/7. Charlie, our AI assistant, can answer many common questions straight away. If you need extra help, Charlie will make sure your enquiry reaches a member of our team during our customer support hours, Monday to Friday, 9am to 5pm.
  • Contact Form: Complete the form below and we'll respond as quickly as possible.

We aim to respond to all enquiries within one working day. If your message relates to an existing order, including your order number will help us respond more quickly.

For more information about delivery and returns, you can also view our Shipping Policy and Refund Policy.