Contact Us | Charlie Scott's

We're Here To Help

If you have a question about a product, an order, or choosing the right bed or cat tree, you are in the right place. Every enquiry is handled directly by our small UK team, so you will always receive a clear and considered reply.

Whether you are looking at our dog beds or exploring our cat trees and towers, we are happy to guide you through sizing, materials, and suitability. We understand that comfort and structure matter, and we are here to help you choose with confidence.

How We Can Support You

You can contact us for:

• Product guidance and sizing advice
• Order updates or delivery questions
• Returns and exchanges
• Wholesale or partnership enquiries

We aim to respond within one working day. If your enquiry relates to an existing order, including your order number will help us assist you more quickly.

Clear, Personal Customer Care

Charlie Scott’s is an independent UK business built on trust and long-term relationships. When you contact us, you speak directly to the people behind the brand. There are no scripted replies and no outsourced support desks.

If something is not right, tell us. We believe issues should be resolved quickly, fairly, and without unnecessary delay. Your experience matters just as much as the products you receive.

Need Help Choosing The Right Product?

Comfort and structure vary from one pet to another. If you are unsure which bed shape suits your dog, or which cat tree offers the right platform space and stability, we can help you narrow it down.

We focus on practical advice based on real use, not marketing claims. The goal is simple. Help you choose once and choose well.

Ways To Contact Us

• Email: support@charliescotts.co.uk
• Instagram: @charliescottsuk

We appreciate every message and every order. Thank you for supporting an independent UK pet brand built around quality, care, and long-term trust.